FAQ
Where can I see further product information? How do I know in what order to use the products?
Where can I see further product information? How do I know in what order to use the products?
Please have a look at our new product information page! We think this will be helpful. Click here for the Product Information Page!
Are Bioniva products cruelty-free, or have they been tested on animals in any way?
Are Bioniva products cruelty-free, or have they been tested on animals in any way?
All our products are cruelty free, meaning they have not been tested on animals. We are committed to cruelty free products, and we will not be offering any products that have been tested on animals.
Is my skin type appropriate for your products?
Is my skin type appropriate for your products?
This is a question we are often asked. The answer is it depends on the product. For example any product with Retinol needs to be tested on skin for sensitivity. It is nearly always well tolerated, but you need to test to be sure.
Do Bioniva products contain parabens?
Do Bioniva products contain parabens?
No, we do not like these ingredients, and neither does our skin! Our mission is to provide quality skincare products, therefore none of our products contain parabens, phthalates, PEG or SLS ingredients.
Are product samples available?
Are product samples available?
While we don’t offer samples, you can rest assured - through our money-back guarantee you can try the products risk-free.
What is the Bioniva return policy?
What is the Bioniva return policy?
We proudly offer a risk-free money back guarantee. Please get in touch with us via email and provide your order information. We will work to ensure you are satisfied, and if not, we will refund the purchase.
What is the standard shipping time/cost?
What is the standard shipping time/cost?
Our products should arrive between 3-6 working days.
Where are your products made?
Where are your products made?
Bioniva products are made in small batches in an GMP approved facility in the USA.
Do your products have perfumes?
Do your products have perfumes?
We avoid perfumes in our products, many skin types do not react well to perfumes.